If you are not completely satisfied with your ELEVEN SIX online purchase, you may send it back to us for an exchange or refund to the original form of payment.

All merchandise returned must be unworn, unwashed, with price tags intact.

Exchanges/Returns must be reported to ELEVEN SIX via the submission form below within 14 days of the original ship date and received by ELEVEN SIX within 21 days.

Returns must be shipped with a reliable service with a tracking number. We will provide a return label for all full price purchases (inclusive of the first purchase 15% off) for the first round of return.

Exchanges/Refunds are processed within 7 days after we receive the merchandise.

You will receive a confirmation email when your exchanges/credits are processed. We will deduct $12 from the refund if our domestic free-shipping option was used.

We do not refund shipping costs. Shipping costs will only be refunded when the return is a result of an error or damaged merchandise.

We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.

Returns will be credited to the original credit card account used for purchase within 7 business days of receipt.

Any sale merchandise purchased at 40% or higher is final Sale. No exchanges/returns will be accepted.


Complete the submission form below to receive a return authorization number. You will be contacted by customer service within 48 hours, Monday-Friday, 9AM - 6PM EST.
Securely pack merchandise with authorization number marked on outside of box


How can I cancel an order?

Please reach out to us via email to: within 24 hours of making the order to request a cancellation of an order after it is placed. 

How do I know if my order shipped?

Once you order has been processed, you will receive an email confirming the shipment and your 
tracking number will be included.

How can I inquire about the fit of a garment 
and sizing?

Please contact Kerry from our Customer Service Team at or inquire about making a virtual consultation into our store space to discuss sizes and styles best for you...