SALES AND CONDITIONS
CUSTOMER CARE
Have questions about your order or our products?
Email info@eleven-six.co OR Schedule a virtual consultation appointment HERE
ORDERING
Once your credit card is authorized, you will receive a confirmation email. Orders are processed within 2 business days. Once shipped you will receive your domestic order within 2-10 business days. International orders may take longer and is not the responsibility of ELEVEN SIX.
Weekend delivery is not available.
Please be sure to double check your billing and shipping address when placing an order. ELEVEN SIX is unable to reroute packages.
BLACK FRIDAY/CYBER MONDAY SALE
All garments including SALE items are 30% off EXCLUDING New Arrivals, Kids, Select Hats, + Third Party Products.
Please allow 2-4 business days for Black Friday/Cyber Monday orders to ship.
Any merchandise purchased at 40% or higher is final sale. No exchanges or returns will be excepted.
Please note any item listed at 30% off will be considered FINAL SALE with the use of the Black Friday Code.
FLASH SALE
Please allow 2-4 business days for Black Friday/Cyber Monday orders to ship.
Any merchandise purchased at 40% or higher is final sale. No exchanges or returns will be excepted.
Please note any item listed at 30% off will be considered FINAL SALE with the use of the Flash Sale Code.
Any merchandise purchased at 40% or higher is final Sale. No exchanges or returns will be accepted.
SHIPPING
All orders are shipped by UPS or FEDEX on business days (Monday to Friday) excluding holidays. Weekend delivery is not available. Domestic orders require a verified U.S. billing address, we are unable to ship to PO Box and military addresses. We also do not ship to freight forwarder addresses. ELEVEN SIX reserves the right to cancel orders that do not meet these conditions. ELEVEN SIX is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
DOMESTIC USA
FREE shipping - On all orders over $300 (except Hawaii and Alaska)
Under $300 shipping will be determined according to destination
INTERNATIONAL
FREE shipping - On all orders over $450
Under $450 shipping will be determined according to destination
*Duties & taxes are set by the customs authorities of the destination country. We estimate the value to be between 25-40% of the amount paid for the item(s) ordered. The carrier will contact you directly requesting payment upon your order's arrival through customs, ELEVEN SIX is not responsible for these charges.
If the recipient refuses delivery of their order due to a customs charge, the package will be returned to ELEVEN SIX at the cost of the customer.
HOLIDAY SHIPPING
Orders placed on Dec 24th 2024 through Jan 2nd 2025 will be processed within 4 business days due to holiday schedule and limited staffing.
RETURN POLICY
Any merchandise purchased at 40% off or higher is final Sale.
No exchanges or returns will be accepted.
If you are not completely satisfied with your ELEVEN SIX online purchase, you may send it back to us for an exchange or refund.
All merchandise returned must be unworn, unwashed, with price tags intact.
Returns must be shipped with tracking number. ELEVEN SIX will only provide a return label for all full price purchases (inclusive of the first purchase 15% off) for the first round of return.
Exchanges/Returns must be reported to ELEVEN SIX at info@eleven-six.co within 21 days of the original ship date and received within 30 days.
RETURNS/EXCHANGES PROCEDURE
Complete our Return/Exchange Form HERE to receive a return authorization number and return label. Securely pack merchandise with authorization number marked on outside of box.
Returns will procesed within 5 business days of receipt.
For assistance please email: info@eleven-six.co
HOLIDAY RETURNS
Products bought from Dec 9th 2024 get an extra week to return and must be advised or processed by Jan 6th, 2025 and returns received by Jan 13th 2025.
Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation email when your exchanges/credits are processed. We will deduct $12 from the refund if our domestic free-shipping option was used.
We do not refund domestic or international shipping costs. Shipping costs will only be refunded when the return is a result of an error or damaged merchandise.
ELEVEN SIX is not responsible for the refund any import tax/duty (apart from USA Sales Tax) that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the USA.
We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.
Returns will procesed within 7 business days of receipt.
Any merchandise purchased at 40% or higher is final Sale.
No exchanges or returns will be accepted.
SALE PRICE ADJUSTMENT POLICY:
ELEVEN SIX will offer a one-time price adjustment on full-price merchandise within 7 days of purchase. Discounted items are ineligible for price adjustments. Refunds will be credited to the original form of payment.QUESTIONS
For assistance please email: info@eleven-six.co
Customer Care Hours:
Monday-Friday 10am-4pm EST
For a one-to-one in-person or virtual appointment please schedule one HERE
We are happy to assist your needs...